My Mod Has Been Held Up By Customs

Hello!

I ordered some 3mg juice and coils from USA to Hong Kong and got intercepted by the customs. I'd like to redirect the package to Canada but DHL said I can't send nicotine to Canada, which contradicts with what I read from the website of Canadian customs.

Has anyone successfully ordered vape juice and coils to Canada successfully? Thanks for any suggestions you may have!  

Sorry if I posted this in the wrong section, they do not seem to have an active ECF thread anymore. Please move if necessary.

This thread is not to smear them, but to ask if any current customers know what's going on with them.

I know they are still in business because they have a 2019 holiday sale posted on their home page.

Problem is, I placed an order on 12/2 (Cyber Monday) and my order is still in "pending" status.

I contacted them via contact form 2 days ago and no response yet.

Are they usually this slow and unresponsive? Or did they suffer a tragedy/loss?

I ordered from several vendors that day (US and China) & all have shipped within 48 hours. All the US orders have been long since delivered by now. In fact, I am fixing on getting an order from china delivered sometime this week as it has already been released by US customs. lol

I have never experienced such a long wait for shipping from any US vape vendor so I'm a little concerned. I don't like my money being tied up with vendors who say they have X in stock, but don't. Not saying this is the case with RockyMountainVapor, but I don't really know.

I see they are no longer an ECF supplier, so that is a bit disconcerting. I'm certain they used to be at one point.  

E-Cigarettes have become very popular in Switzerland, but due to high costs and difficulty finding a good place to get them I have decided to make a list of the top online sites for getting them.
(Sorry if this is in the wrong sub-forum)

Accueil - Cigarettes électroniques en Suisse

Vape Shop.ch offers a great variety of products for hobbiest and just normal vapers or starters, it offers many different flavours from France, Switzerland and some from America.
I have purchased from this site a few times and the service is good and fast. It's also cheaper than stores.

Cigarette Electronique Suisse - e liquide avec nicotine - freevap.ch - Freevap

I have ordered many e-juices and accessories from this site and I know it is also very good with a good vairety and also good prices for Switzerland.
Not too sure about other websites but this is one of the only ones in Switzerland where you can choose different amounts of nicoine as inside of Switzerland it is elegal to buy them from stores.

Die grösste Auswahl an E-Zigaretten und Zubehör von Red-Vape - E-Zigaretten und Zubehör von Red Vape

I haven't bought too many times from this shop but the times that I did the service was quick and easy, a lot of variety and a clean easy website to find what you need.

These are my top three but also I will recommend this store called www.ArtVap.ch which is my regular store and close to where I live and where I usually get all my stuff, the website is not up right now but it will be up soon and it is 100% incredible service as I know the guy well and he knows what he's doing.
Big variety also and a lot of stuff for begginers and intermidiets.
If you're close to Vevey come check out the store!


Thanks and I hope this helps

Vape Safe  

I haven't been having much luck with the two egrips I ordered. The first had broken plastic on the inside (little bits of plastic were caught in the threads, and had probably fallen into the tank). Number one is on its way back to the vendor.

On number 2, the atomizer base won't sit flush with the bottom of the device, and I think it's causing all the gurgling and leaking (e juice was also leaking out of the bottom of the device). I tried taking off the atomizer head and reseating it, and that didn't work. I'm hoping a new base might fix this problem. Any ideas?

Both devices are brand new. When I ordered the first one, I wasn't aware that it was available in a wood finish, so I ordered the second one.  

So I found a new site http://gearbest.com. They've got a few cool items I'm interested in. Has anyone ordered from these guys before?

I'm just wondering if they're USA based (they've got a US hotline number). How's their customer service? Shipping time?  

I ordered a tugboat box mod and i got a email saying that it was completed 2 days ago and no email about trackng number nor any news on the status of it besides complete. Anyone ever experience this with flawless vape shop? Any ideas? i called their warehouse but not much help didn't really tell me anything bout my package.  

I recently purchased an authentic Billet Box that I luv, luv, luv.

A young guy, new vaper, that works with my husband really liked it and wanted to order one. For what ever reason (price, availability ....) he decided to buy a clone from China. Now he's having to jump through hoops to get it because the vendor listed it as a "Smoking Cessation Device" on the customs forms. Is that common?

I had no problem at all receiving my Billet Box, surely because it said 'Billet Box' on the customs forms. I don't understand why a Chinese company would even think to list their products that way. They can't possibly know if people plan to quit smoking with them. Yes many do, but there are lots who don't also.

Hopefully he'll get it eventually but what a hassle, for nothing.  

Usually when I need help with something vape-related -- perhaps trying to locate an out of production part, or even an issue with a vendor about a product I purchased I've not had much success dealing directly with vendors and I ultimately turn to the forum for help. I've even had some very nice members send me parts.

Most vendors will request a video --it seems that is their new thing -like they all got together with each other and said, "Let's make them send a video and hopefully they will go away" and I find it absolutely ridiculous. Geekvape, whose products I really like comes to mind.

Anyhow I made a few orders from Sourcemore recently and I have been happy with the service and orders. I've ordered a few mods and miscellaneous parts. They even included small related to my order freebies with my order which I thought was a nice touch.

On one of the orders I ordered a different panel for my Jackaroo mod. There was a sale and I ordered the G10 Green Anaconda panel -- a really nice one. I ended up receiving an American Eagle panel.

Nice panel but not what I ordered. I'm reasonable and I like it and will keep it so I was just going to go and order the Green Anaconda again and leave a note to make sure they ship the correct one. Well - they were out of stock (hence, why they probably sent a different one) and the price is more than double of what I originally paid so I wrote to them and attached a copy of the order.

They responded promptly and asked me to send a pic. I sent a few pics of the box showing American eagle and the panel. Received a nice note apologizing and they let me know they would send me the correct one. I was willing to pay for it because I am keeping the other one and I told them so. I would have been satisfied if they would have just honored the sale price from the original order.

This morning I received a brief email note again apologizing and they sent me a tracking number. Great service and I have already placed another good-sized order with them.

I am a fairly regular "orderer" and all I ask is that vendors make it right if there is an issue. And when I find a vendor that does just that I am loyal to them.  

Sorry, do t know where to post this. Has anyone ordered from vape b2b before? They are out of China. Thoughts?

Sent from a cool but overpriced phone on TapaCrack at yo mama's house.  

Looks like in a number of EU countries, including the UK, online sites are already not selling nicotine base, particularly not cross border. Some are not even selling pure VG and PG The Molin Shop in Poland still seems to be doing business in just about everything. I can barely afford it at this time but I'm afraid I'm going to have to place another order today before the EU market disappears altogether.

I simply can't understand this prohibition thing - it's just crazy!